Rachel started off her career as an English Teacher to speakers of foreign languages, where she discovered her passion for development. 

Rachel’s career then took a U-turn, into Banking and Customer Care – where she spent 7 years working as a Skills Trainer, delivering training which was both soft skill and procedurally based, to a wide and varied audience.

With a particular interest in People Management, Rachel moved on to working within the Contact Centre as Quality Assurance Team Manager, where she was able to put the frameworks she so often trained others to adopt into practice, allowing her to develop her team to a very high standard in the process.

Rachel joined Mdina Partners in 2017 and specialises in Enhancing Team Experience, Sales and Customer Care. She has been highly involved in the development and delivery of Assessment and Evaluation Centers which have enhanced the recruitment process and identification of training needs and potential growth opportunities of existing staff for a range of clients. 

Rachel is a certified PRISM Practitioner and has also facilitated ‘Training meets Team-Building’ events of large groups of up to 40 people.

With a penchant for being challenged by new experiences and putting herself in situations which are outside of her comfort zone, Rachel enjoys the satisfaction received from succeeding under circumstances which are outside of the ordinary. This contributes to creating relationships that contribute towards camaraderie, support and teamwork.